Senior Voice Engineer for CCaaS Solutions

Join Affinity as a Senior Voice Engineer, managing enterprise-level CCaaS solutions with expertise in AI-driven call handling. Oversee voice systems across contact centers and back-office operations to ensure optimal performance.
In this senior role, you will manage and optimize cloud-based solutions, particularly with Five9. Responsibilities include supporting voice systems, leading integration efforts, and ensuring communication capabilities across various platforms. Your expertise in IVR design and security management will be critical to project success.
Key Responsibilities:
• Manage Five9 Cloud CCaaS and support voice systems
• Oversee integration with existing systems and apps
• Provide real-time monitoring and hands-on support
• Administer voice resources, including DID numbers
• Design and optimize IVR systems and call flows
Requirements:
• Proven experience managing complex voice solutions
• Expertise in Microsoft TEAMS Voice and ACS
• Hands-on...