Senior Warranty Standards & Authorization Specialist

Position Overview

International in Lisle is looking to add a Senior Warranty Standards & Authorization Specialist to their team in Lisle!
The Senior Warranty Standards & Authorization Specialist serves as a subject matter expert responsible for enterprise-wide warranty policy interpretation, claim adjudication support, appeals review and resolution, and prior approval authorization.
This role ensures consistent application of warranty standards across the dealer network, supports compliance, and drives improvements through training, coaching, and process feedback.
The specialist functions as an escalation point for complex or high-impact warranty cases and helps strengthen dealer capability through targeted training and guidance.

Responsibilities

Warranty Standards & Policy Interpretation

+ Interpret warranty policies, procedures, and program guidelines to ensure consistent decision-making across the dealer network and internal stakeholders.<...