Senior WFM Leader: Real-Time Planning & Optimization

A business services company in the Philippines seeks a Workforce Management Manager with over 5 years of experience, including 3 years in a managerial capacity. The role involves tracking call volume, reporting on metrics, and making strategic recommendations. Candidates should have experience with AVAYA CMS and preferably Verint, and must be open to travel within Manila and Bacolod. Strong English communication skills and the ability to work various shifts are essential. This position offers opportunities for professional growth and development.
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