Senior WFM Manager in Financial Services

Step into a leadership role as the Senior Manager of Workforce Management at Questrade Financial Group. Utilize your expertise in project management to deploy innovative workforce solutions that enhance operational performance.
In this crucial position, you will lead the comprehensive rollout of WFM tools at Questbank, focusing on capacity and case management efficiencies. Collaborating with IT, Operations, and external vendors, you’ll direct the project lifecycle while ensuring that tools meet high data standards. This hybrid role encourages a culture of creativity and collaboration.
Key Responsibilities:
• Manage end-to-end delivery of workforce tools
• Create operational readiness protocols for staff
• Influence senior stakeholders on workforce capabilities
• Maintain strategic accuracy during development
• Mentor cross-functional teams on best practices
Requirements:
• Bachelor's in Business, Finance, or Engineering mandatory
• 15+ years in project man...