Senior Workforce Manager: Forecasting & Scheduling

A leading BPO company in Metro Manila is seeking an experienced Workforce Management professional. You will be responsible for managing the scheduling and real-time tracking of call center staff to meet performance goals, while analyzing data for efficiency improvements. The ideal candidate will have at least 5 years of experience in Workforce Management, along with strong leadership capabilities and a solid understanding of people management. Proficiency in MS Excel and effective communication skills are essential. This position offers a dynamic work environment.
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