SeniorExecutive

The Quality Coach is responsible for monitoring, evaluating, and improving the quality of customer interactions and operational performance. This role partners closely with frontline agents, supervisors, and leadership to drive consistent service excellence, compliance, and customer satisfaction through coaching, feedback, and continuous improvement initiatives.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in N...