Senior/Executive, Housing Operations

Facilities & Maintenance
Conducts daily inspections of rooms, common areas, and facilities ensure defects are promptly rectified. Manages repair and maintenance works, cleaning, pest control, and landscaping services. Coordinates security and safety matters with service providers and ensure readiness of rooms/assets. Monitors contractor performance and escalate issues to Dormitory Manager where required. Resident Engagement & Welfare
Manages resident check-in/check-out, room allocations, and occupancy records. Handles resident grievances, complaints, and welfare concerns in a timely and professional manner. Supports health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events). Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures. Compliance, Reporting & Administration
Coordinates SHERP reporting and submissions to relevant authorities. Prepares weekly activity reports, occupancy dashboards, and...