Senior/Lead Executive - Centre for Service Excellence

(What the role is) As a Senior/Lead Executive of Centre for Service Excellence, you will contribute to the service delivery and experience segment by ensuring our diverse stakeholder groups including current and prospective learners, industry partners and the public are provided with optimal experience in NYP. Your role will encompass implementing effective service solutions involving customer journey mapping to manage both routine and complex cases such as complaints, feedback, and quality service matters. The ideal candidate will balance strategic planning with operational efficiency, demonstrating exceptional written communication and good analytical skill to uphold NYP's service standards and to foster positive relationships with diverse stakeholder groups. (What you will be working on) Case Management and Service Operations Manage day-to-day operations of customer service & engagement seamlessly between physical (e.g. service centre) and digital touchpoints (e.g. contact centre, l...