Senior/Patient Service Associate, Service Operations

Senior/Patient Service Associate, Service Operations

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

Registration/ Appointment/ Payment Services

• Perform patient registration, appointment scheduling, billing and payment collection.
• Explain payment schemes and charges to patients.
• Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.
• Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

• Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye ...