Server Service Engineering Team Lead

1. Team Leadership & Operational Oversight

• Manage and schedule a rotating team of service engineers (day/night/weekend shifts)
• Conduct onboarding, training, and upskilling programs for L1–L3 engineers
• Perform regular performance reviews, mentoring, and coaching
• Lead daily stand-ups and weekly operations sync meetings

2. Server Hardware Operations

• Supervise installation, commissioning, and decommissioning of rack, blade, and GPU servers
• Oversee preventive maintenance (PM) and break-fix procedures across all hardware platforms
• Lead critical hardware incident investigations and Root Cause Analyses (RCA)

3. Firmware, BIOS & BMC Management

• Coordinate batch firmware upgrades via tools such as SeaChest, IDRAC, Redfish, or APIs
• Maintain firmware compliance logs and version control documentation
• Interface with vendor support for RMA and escalation