Service Admin

General Responsibilities

• Creation of all Service work order like installation, repairing, Preventive Maintenance, service contract and others
• Maintain accurate records of all service activities, customer communications, Track status of ongoing service jobs and update stakeholders
• Coordinate with Team Leader to assign engineer to install, repair and servicing customer equipment
• Coordinate with the delivery team in case the device needs to be picked up and returned to the customer.
• Creation a tool purchase request and send the tools for calibration as scheduled
• Coordinate delivery of spare parts partnering with purchasing team, logistics to service team/engineers/customers for repairs, maintenance etc
• Track parts usage, returns and update Inventory levels in respective CRM
• Create/check order details before sending to create SAP sales order and print invoice
• Responsible for spare parts th...