Service Administrator

**Job Summary:**

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

**We are looking for a talented Service Administrator to join our Distribution business in Candiac, QC.**

Bilingual in French and English (required)

Will make an impact in the following ways:

+ Serve as the primary point of contact for customers, both by phone and in person, building strong and positive relationships
+ Analyze customer needs, gather relevant information, and create and manage work orders
+ Develop quotes, repair plans, and warranty claims, ensuring accuracy and timeliness
+ Coordinate with technicians, parts, and service teams to schedule and manage service work
+ Provide status updates to customers throughout the repair process
+ Handle customer concerns and warranty inquiries, ensuring a high level of satisfaction
+ Monitor key performance metrics such as productivity a...