Service Administrator

This position will include assisting the Service Department with customer service needs, work orders, processing of equipment repairs, daily operations of shop functions, field service functions and delivery functions.

• Must work with all departments to build an efficient and effective service team
• Keep customer satisfaction to its highest possible level, with accurate pricing, prompt, and quality invoicing
• Maintain consistency in regards to flat rates, proper documentation, orderly flow of internal paperwork and prompt work order invoicing (<5 days from last day of labor on all work orders)
• Keep the customer informed of the progress on his/her machine, (before, during, and after)
• Must be able to perform all of the functions of the field service manager, and perform all other functions as requested by service manager.
• Coordinate all functions related to field service support and the developmen...