Service Administrator

ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

Brandt has an opportunity for an exceptional individual to join our team at Stratford branch as a Service Administrator.

About the role

This position is responsible for assisting the Service Manager in maintaining accurate and on‑time reports and records relative to the Service Department’s operation.

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges,
• submission, and follow‑up
• Oth...