Service Advisor (Cheras, Old Klang Road, Padang Jawa, Glenmarie)

Job Requirement

· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
· At least 1 year(s) of working experience in the related field is required for this position.
· Customer service experience is an added advantage
· Able to communicate effectively and clearly to customers and the servicing team.
· Able to write effectively and clearly to customers and the servicing team.

Responsibility

· Greeting customers and helping them determine repairs and relevant costs
· Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
· Answering customer questions about service outcomes and consulting with technicians when necessary
· Informing customers about potential cost savings and warranty protections
· Greeting customers and helping them determine repairs and relevant costs
· Overseeing and managing the service center’s schedu...