Service Advisor

**DESCRIPTION**



We are looking for a talented Service Advisor to join our high performing team in Darwin, NT.



In this role, you will provide routine support to our East Arm Branch; including customers, end-users, distributors, and/or dealers, seeking information through various mediums.



**You will make an impact in the following ways:**



+ Document customer inquiry information within appropriate Cummins systems

+ Provide prompt assistance to customers through various media - _Multi-Skill/Multi-channel support (Chat/Email/Phone)_

+ Resolve non-routine customer issues through understanding Cummins processes, systems and practices

+ Escalate complex issues, providing documentation through process

+ Understand new and existing Cummins processes, systems and practices and delivers training to new hires

+ Contribute ideas and suggestions on how the existing processes can b...