Service advisor

Job Purpose

The Service Advisor will be responsible for managing customer enquiries, bookings, job cards, quotations, and customer communication for automatic and manual gearbox repairs. The role requires strong customer service skills, technical understanding of gearboxes, and the ability to coordinate between customers and the workshop to ensure efficient turnaround times and quality service delivery.

• Key Responsibilities
  Customer Service & Communication
• Assist customers with gearbox-related enquiries (manual and automatic).
• Provide professional advice on repairs, services, and maintenance.
• Maintain regular communication with customers regarding job progress and timelines.
• Handle customer complaints and ensure issues are resolved professionally.

Bookings & Job Card Administration

• Book vehicles in for inspection, diagnostics, repairs, and rebuilds.
• Open and manage job cards accurately.