Service Advisor

Company :

Receiving and Advising Customers  
• Receive/assist customers with planned appointments and/or walk ins. 
• Carry out a thorough check of the vehicle & identify all possible upselling. 
• Establish an agreed fixed time of completion of the work to be carried out. 
 
Daily control sheet/list  
• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles. 
 
Repair Order Monitoring  
• Ensure all customers are kept well informed of the progress of their vehicles. 
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary. 
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered. 
• Carry out a daily analysis and update of all WIP open under your name. 
• Communicate necessary information to the Off...