Service Advisor

Role summary
As a Service Advisor, you are the key link between customers and the workshop. You'll manage the end-to-end service journey-from booking and vehicle handover through to authorisation, updates, invoicing, and return-ensuring an excellent customer experience while driving workshop efficiency and revenue.
Key responsibilities

Welcome customers, understand concerns, and accurately record job requirements.
Book vehicles in, create job cards, and confirm customer details, service history, and warranty status.
Explain recommended works clearly (service schedules, diagnostics, repairs) and provide accurate estimates.
Liaise with technicians and the Workshop Controller to plan work, prioritise jobs, and manage timelines.
Obtain customer authorisation for additional work and communicate delays or changes proactively.
Maintain regular customer updates via phone/email/SMS in line with agreed SLAs.
Ensure correct parts/labour allocation, raise purchase/pa...