Service Advisor

We are a well-established company in the automotive industry seeking a Service Advisor who is customer-focused, organized, and knowledgeable about vehicle service and repairs. This role is critical in delivering an exceptional customer experience while supporting our service team's efficiency and profitability.

Responsibilities

• Welcome customers and assess vehicle service needs
• Clearly explain recommended repairs and maintenance
• Prepare and manage service repair orders accurately
• Communicate with technicians regarding diagnostics and timelines
• Keep customers informed throughout the service process
• Upsell maintenance services when appropriate
• Ensure high levels of customer satisfaction
• Maintain accurate records using dealership/service software

Qualifications

• Previous Service Advisor or automotive customer service experience preferred
• Must be a Mechanical Engineering /...