Service Advisor

Job Title: Service Advisor (Automotive)

Department: Aftersales Department

Location: Perodua DMMS Body & Paint Shah Alam and Chan Sow Lin

Reports To: Service Manager / Aftersales Manager

Key Responsibilities

• Greet customers professionally and ascertain their vehicle service needs.
• Prepare job orders accurately and ensure all customer concerns are clearly documented.
• Coordinate and schedule vehicle servicing and repairs with the workshop team.
• Provide clear explanations of recommended services, costs, and time estimates to customers.
• Follow up with technicians and provide timely updates to customers on repair status.
• Conduct pre- and post-service walkarounds to check vehicle condition.
• Ensure all repair works are completed according to company standards and customer expectations.
• Manage warranty claims, service campaigns, and recall n...