Service Advisor

About the role

Setia Auto Drive Sdn Bhd, a leading automotive service provider in Negeri Sembilan, is seeking a Service Advisor to join our team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of the company's service center. This full-time position offers a rewarding opportunity to contribute to the success of the business and enhance the customer experience.

What you'll be doing

1. Providing friendly and professional customer service, addressing inquiries and addressing customer concerns
2. Preparing detailed repair estimates and quotations for customers, explaining the necessary work and costs
3. Coordinating with the workshop team to ensure timely and effective completion of repairs and maintenance
4. Actively promoting the company's services and products to customers, upselling where appropriate
5. Providing exceptional after-sales support and follow...