Service Ambassador (Outsource Temporary)-RB-AUH East & Al Dhafra Region

Role : Service Ambassador (Temporary Contract for One Month)

Location : Abu Dhabi Region

Role Purpose:

To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Welcome & Greet the walk‑in customers and inquire and understand his/her needs.
• Customer Guidance & Managing Floor. direct clients to alternative channels (Digital Channels). ensure client have all needed docs before wasting time in waiting and taking queue. Handle the customers in a pleasant manner and escort them to the concerned staff. problems evaluation. Customer anger management.
• Branch Assistance and Support. Ambassador to handle the QMS Tokens Provide assistance to Help Desk counters. Manage the Queue at teller counters and waiting time at customer service ...