Service and Experience Associate

Job Title: Customer Service Agent – English

Location: Noida, India

Department: Call Center Agent

Shift: Rotational US Shift

Offs: Rotational

Mode: Work from Office

Start Date: Immediate

Key Responsibilities:

- Provide real-time verbal interpretation between LPE customers and English-speaking representatives, ensuring clarity and accuracy.

- Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.

- Partner with the customer team to support interactions across different customer journeys (e.G., support calls, issue resolution).

- Maintain strict confidentiality and professionalism during calls.

- Help document and relay customer issues or needs clearly to internal stakeholders.

- Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are ...