Service and Monitoring Specialist

Department: Installation

Location: Remote

Type: Full Time, EST

About the Role

This role owns post-install system validation and monitoring readiness, ensuring each solar system is functional, accurately metered (including correct CT placement / configuration), and reporting reliably before PTO and funding activation. It focuses on remote troubleshooting and data quality remediation, coordinating site visits with install teams/build partners when needed, and managing RMAs to restore full performance and reporting. The position partners closely with Funding, Installation, and Post-PTO Service teams to resolve open issues and drive timely milestone completion.

Role and Responsibilities

• Own post-install system validation and monitoring readiness to ensure every site is accurately set up, reporting correctly, and fully functional prior to PTO approval and funding activation ...