Service and Project Coordinator

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. As we continue to grow our offshore team in the Philippines, we are seeking a Service and Project Coordinator to join our growing team.

This role manages service intake, prioritization, ticket routing, project coordination, and billing-related communication to ensure efficient service delivery.

Job Description

• Serve as the first point of contact for all client calls, emails, and service tickets, ensuring prompt and professional communication
• Act as the primary liaison for billing-related matters, including invoicing, quotes, and dispute resolution
• Gather complete and accurate information, set clear expectations with clients, and document issues thoroughly
• Perform basic technical triage prior to escalation, including reboot verification, power checks, and credential confirmation
• Enforce billing boundaries by redirecting technicians awa...