Service Architect

Reports To : Product & Service Design Director

Location : Remote with some travel when required

Salary : Competitive plus Benefits

Purpose

The Service Architect plays a critical role in the definition, design, and documentation of high quality, scalable, and commercially viable services within Bell’s product and service portfolio. Working within the Product & Service Design function, the Service Architect ensures that new or enhanced services are strategically aligned, operationally feasible, and optimised for efficient delivery and customer value.

Responsibilities

• Lead the creation of end-to-end service designs for new or modified services, ensuring clarity in scope, features, performance, SLAs, support, and delivery model.
• Develop and maintain service artefacts, including service blueprints, runbooks, RACI matrices, onboarding/offboarding guides.
• Work closely with Pro...