Service Architect

Shape how Capita designs and delivers its IT services. We’re seeking a Service Architect who brings clarity, structure and consistency to the way services are designed and supported across Capita and for our external clients.**Job title:**Service Architect**Job Description:**This role is service management led rather than purely technical: you’ll translate customer contracts, solution documents and business requirements into clear, deliverable service designs that define who supports what, how it’s supported, and how it meets our obligations end to end.**What we are looking for:*** Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures* Experience in selecting and applying service management principles, policies and techniques in client operational environments* ITIL Certified* Customer focussed with ability to identify and understand the (internal and/or external) customer's needs* Displays a high degree of ...