Service Assistant

Exciting Opportunity: Join Ali & Sons as a Service Assistant

Are you customer-focused, organized, and eager to support after-sales operations in a fast-paced automotive environment? Join Ali & Sons Motors as a Service Assistant , where you’ll play a key role in supporting service reception activities, coordinating appointments, and ensuring an exceptional customer experience.

Role Purpose

To support the Service Reception team by managing service appointments, assisting customers with vehicle-related enquiries, and ensuring all administrative and system-related tasks are completed in line with company policies and manufacturer standards.

Key Responsibilities

• Answer and respond to service appointment bookings, advising customers on schedules and availability.
• Handle all incoming calls in accordance with the recommended call checklist and phone etiquette standards.
• Prepare ELSA inspection ch...