Service Assurance Specialist

Join our growing team at BCM One, a global leader in telecommunications, as a Data NOC Tier 1 Specialist, internally referred to as a Service Assurance Specialist. In this vital role, you will be responsible for managing technical customer service issues related to data repair and network performance. Your responsibilities will include opening and managing trouble tickets, providing timely customer updates, and ensuring the swift resolution of all data-related telecom issues in accordance with established SLA guidelines.

As a Data NOC Tier 1 Specialist, you will play a key role in maintaining BCM One's reputation for exceptional service delivery. You will collaborate closely with internal teams and external partners to identify and resolve network concerns, support customers through efficient communication, and ensure uninterrupted connectivity. This role is ideal for detail-oriented professionals with a passion for technology, problem-solving, and delivering outstanding clie...