Service Business Analyst

**Service Business Analyst**

In this role, you have the opportunity to help the UK&I Services & Solutions Delivery (SSD) organization optimize their performance, through meaningful financial analysis and decision support.

You are responsible for

+ Analyze complex service operations data to identify performance trends, inefficiencies, and improvement opportunities, supporting strategic decision-making with advanced analytics.

+ Collaborate with cross-functional teams (operations, finance, customer support) to align objectives and ensure effective execution of service performance strategies.

+ Monitor and interpret KPIs to assess productivity, operational effectiveness, and customer satisfaction, identifying root causes and recommending corrective actions.

+ Design and implement data-driven service improvement initiatives to enhance performance, scalability, and operational excellence.

+ Evaluate end-to-end service processes ...