Service Center Manager

Ruhrpumpen is seeking an experienced Service Center Manager to lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.

Key Responsibilities

+ Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.

+ Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.

+ Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.

+ Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.

+ Manage and support field service operations, ensuring proper planning, exec...