Service Center Operations Lead - Frontline Excellence

The Chronicle Of Higher Education, Inc. is seeking an Operations Manager for NYU Abu Dhabi's Service Center. This role will oversee daily operational performance and ensure a high-quality support experience across multiple service channels.

The ideal candidate will possess a Bachelor's degree, 3+ years of experience in service operations, and strong analytical skills. The Operations Manager will lead the frontline staff, manage service delivery, and coordinate with various university departments to enhance overall service efficiency.