Service Center Specialist

Position Overview

Service Center provides creative solutions to our guests, responds with priority through phone, email and chat to special requests from guests catering to their unique needs. Contacts appropriate individuals or departments as necessary to resolve guest requests, or problems accordingly. Follows up with guests to ensure their requests or problems have been met to their satisfaction, always delivering an extraordinary level of customer service. Working to create memorable hospitality experiences throughout the guest stay, ensuring that professional service is always at the forefront of everything we do. As well as being responsible for guaranteeing the smooth operation and handling of all telephone, email and chat communication, provides quick, well o...