Service Center Team Lead (Santiago De Querétaro)

Your tasksLead and optimize the Service Center operations, ensuring an efficient order-to-delivery cycle, high customer satisfaction, and alignment with commercial objectives.
The role drives operational excellence, supports active sales execution, and leverages data to identify opportunities for growth and process improvement.Key ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop the Service Center team to achieve performance and service goalsIdentify capability gaps and implement upskilling initiativesOversee staffing, training, and performance management processesService Center OperationsPlan, direct, and monitor end-to-end order management activities (Contilink, phone, manual entry)Ensure accuracy, efficiency, and compliance in operational processesAct as escalation point for complex or high-impact issuesBuild and maintain strong relationships with customers and stakeholdersManage escalations and ensure timely resolution of service issuesDrive customer sat...