Service Contract Associate

+ Demonstrates an understanding of customer needs and the team’s role in fulfilling those needs.

+ Prepares data for system entry by gathering, organizing, and prioritizing information, followed by executing updates across multiple platforms.

+ Performs accurate and efficient data entry of both alphabetic and numeric information in accordance with Standard Operating Procedures (SOPs) and established work instructions in Oracle tools.

+ Validates and maintains data integrity by reviewing, correcting, removing, or reentering information. Merges records from different systems when account data is incomplete and terminates duplicate entries to ensure accuracy.

+ Tests system updates and enhancements by entering new data and reviewing outputs in a controlled test environment.

+ Works collaboratively with team members to manage and meet turnaround time expectations.

+ Actively contributes to ongoing improvement efforts and helps drive quality i...