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Service Controller, Bus Operations Control Centre

SMRT Corporation Ltd
Full-time Singapore, Singapore Supervisors of Transportation and Material Moving Workers
Posted:
June 07, 2026
Location:
Singapore, Singapore, Singapore

Job Description

Job Purpose


Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he/she oversees BOCC operations to provide efficient bus services to passengers. This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation.


Responsibilities

  • Work with Service/Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.
  • Ensure bus services achieve standards and operate with no bunching and excessive early arrival
  • Ensure Bus Captains adhere to scheduled ti...

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    Job Overview

    Job Type: Full-time
    Location: Singapore, Singapore
    Posted: June 07, 2026
    Deadline: July 17, 2026