Service Coordinator

Service Coordinator Service Department A well-established international manufacturer within the construction sector is seeking an organised and customer-focused Service Coordinator to join its Service Department. This is an excellent opportunity for a motivated professional who enjoys working in a fast-paced environment and delivering exceptional customer service, while being part of a company that values safety, quality, and long-term career progression. Overview Reporting to the Service Team Lead, the Service Coordinator will ensure the smooth delivery of aftersales support to customers, while providing administrative and operational support to field-based Service Engineers and management. Responsibilities Managing incoming customer calls and emails, logging accurate service details Reviewing service records to determine warranty or chargeable status Coordinating scheduling with the Service Team Lead Securing payment for chargeable call-outs prior to booking Preparing quotations for ...