Service Coordinator

About the Role

The Service Coordinator will report to the Service Manager and provide strong administrative support to the Service department.

Responsibilities

• Provide prompt responses to customers enquiries and service calls for log-in of breakdown calls.
• Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians
• Liaise with suppliers for battery job arrangement
• Liaise with customers for appropriate entry clearances
• Issue picking lists for Service Technicians for their orders of spare parts
• Issue spare parts requisition documents for parts orders
• Allocate service vans and update meter readings in AS400 system
• Update personal information and status of Service Technicians in AS400 system
• Update customers truck orders and ownership information in AS400 system
• Update booklets and servic...