Service Coordinator

Job Summary
We are seeking a Service Coordinator to support our after-sales and service operations in the commercial kitchen equipment industry. This role is responsible for coordinating service schedules, liaising with customers and technicians, and ensuring timely and efficient service delivery for installation, maintenance, and repair works.
The ideal candidate is well-organised, customer-focused, and able to manage multiple service requests in a fast-paced environment.
Key Responsibilities
Service Coordination & Scheduling
Receive and process service requests from customers via phone, email, or system.
Schedule and coordinate daily service jobs for technicians (installation, servicing, repairs).
Allocate jobs based on technician availability, location, and skill set.
Monitor service schedules and follow up to ensure jobs are completed on time.
Customer Communication
Act as the main point of contact for customers regarding service appointments and job s...