Job Description
We are now looking for a Service Coordinator to join our Customer Success Team. Framery is the pioneer of soundproof office pods, and our Customer Success team ensures that our customers get the most out of our digital and physical solutions—from Smart Pods to Framery Subscribed.
The Customer Success Team consists of 12 experts dedicated to making the customer journey as smooth and meaningful as possible. By proactively monitoring how customers interact with our solutions, we are ready to step in quickly to resolve unexpected issues and ensure our customers remain confident in their choice. You will work in close partnership with another Service Coordinator, sharing responsibilities and best practices to keep our global customers satisfied and connected.
Main responsibilities and job duties in the role
Your key responsibilities will include serving as the primary point of contact for our global customers, managing support requests across email, phone, an...
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