Service Delivery Administrator for an IT Services and Critical Infrastructure

• Oversee all preventative maintenance scheduling, ensuring work is booked with customers and contractors within required timeframes

• Coordinate the preventative maintenance schedule and track jobs through to completion, preventing overdue maintenance

• Process service reports, review for completeness, and update internal systems accurately

• Follow up on outstanding work, documentation, and customer confirmations via email and phone

• Assist with product delivery transactions and related documentation

• Support contract management by monitoring service frequencies and compliance requirements