Service Delivery And Operations Executive

Location:
(Remote) Pakistan

Job Type:
Full-Time

Experience Required:
2–5 Years

About the Role

We are seeking a proactive and versatile
Service Delivery & Operations Executive
to support client-facing service delivery, international technical recruitment, and operational coordination across our managed IT services engagements.

The ideal candidate will be responsible for directly dealing with clients, managing and monitoring service tickets, ensuring SLA/NBD compliance, coordinating with field engineers globally, and maintaining smooth operational workflows. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced service-driven environment.

Key Responsibilities

Service Delivery & Client Management

• Act as the primary point of contact for clients regarding ongoing service tickets and support requests.
• Manage and monitor service ticke...