Service Delivery Director - Command Centre

Responsibilities

• Service Delivery Leadership: Oversee the end-to-end delivery of cloud and hybrid infrastructure services, ensuring adherence to SLAs, operational excellence, and customer satisfaction within the Government Shared Services Center framework.
• Technical Expertise & Strategy: Provide strategic and technical leadership across cloud platforms, network infrastructure, on-premises server and storage environments, databases, and comprehensive monitoring solutions. Stay abreast of emerging technologies and industry best practices.
• Government Stakeholder Management: Cultivate and maintain strong, collaborative relationships with key stakeholders within the Government Shared Services Center(s), understanding their unique needs and ensuring service alignment.
• Team Leadership & Development: Build, mentor, and lead high‑performing service delivery teams, fostering a culture of accountability, collabora...