Service Delivery Director - Hybrid Cloud

Job Responsibilities:

• Lead end-to-end delivery of cloud and hybrid infrastructure services, ensuring SLA compliance, operational excellence, and high customer satisfaction within a Government Shared Services environment.

• Provide strategic and hands‑on leadership across cloud platforms, hybrid infrastructure, networks, servers, storage, databases, and enterprise monitoring solutions.

• Build strong partnerships with Government Shared Services Center stakeholders, ensuring services align with business, governance, and operational needs.

• Build, mentor, and lead high‑performing service delivery teams, fostering accountability, collaboration, and continuous improvement.

• Establish and optimize service delivery processes using ITIL or similar frameworks, driving automation and service quality improvements.

• Lead major incident response, problem management, and infrastructure c...