Service Delivery Engineer

I PURPOSE

The Onsite Services Group provides efficient on-location support, builds strong client relationships, and continuously improves services to ensure satisfaction and mutual success.

II.      PURPOSE

Level 1 Telephony Support Engineer responsible for Customer Experience and Unified Communications, performing technical support tasks.

III.    DUTIES AND RESPONSIBILITIES

• Provide onsite technical support to ensure customer satisfaction.
• Support customer deployments and technology projects.
• Maintain accurate documentation of deployments and hand over to Support Group.
• Troubleshoot advanced and complex applications and integrations.
• Conduct knowledge transfer of delivered solutions to clients.
• Provide timely progress reports on activities.

IV.    QUALIFICATIONS

A.    Minimum Education

A graduate of any 4-year IT related courses:

BS in Electronics Engineering