Service Delivery Executive – Banking

Our client, a global specialist in payments and technology-led services are looking for a Service Delivery Executive to join their expanding team.

This is a home based position (anywhere in the UK) and will involve working closely with one of their largest Global Banking clients in the delivery of their market leading KYC service delivery solution.

Core Duties / Responsibilities:

• Ensure all service delivery roadmap tasksare completed and delivered on time;

Including Annual PES, Risk Checks, Policy Reviews, Reporting, Incident Reports and Disaster Recover Tests

• Support the Service Delivery Manager in the delivery and execution of the weekly Client Operational meetings, Monthly Business Service Review and Quarterly Business Service Review reports.
• Identify and drive service & operational improvements across KYC operations.
• Member of the on-call incident management team – working to bridge c...