Service Delivery Governance Specialist

Make an impact with NTT DATA
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Your day at NTT DATA
The Service Delivery Governance Specialist is a seasoned subject matter expert, responsible for establishing and maintaining an effective governance framework for service delivery operations.
This role works closely with cross-functional teams to ensure compliance with service level agreements (SLAs), track key performance indicators (KPIs), and drive continuous improvement initiatives to optimize service delivery processes.
Key responsibilities:

• Supports document review and management and controls and manages changes to standard operating procedure.
• Proactively i...