Service Delivery Lead - IT Operations & Client Success

Milestone Technologies is looking for a Service Delivery Manager based in Mexico City. This role supports the delivery of high-quality managed IT services for global clients, emphasizing North American operations. You will work closely with delivery leaders and client stakeholders to ensure operations run smoothly and promote a positive experience.

Ideal candidates will have 3–5 years of IT service delivery experience, foundational knowledge of managed IT services, and fluency in English and Spanish. The position involves daily service delivery, SLA monitoring, and client engagement.