Service Delivery Lead – Salesforce

I'm interested

We are seeking an experienced Service Delivery Lead to participate in the management of continuous services for a large-scale Salesforce implementation within the Finnish public sector. The role focuses on ensuring stable, compliant, and value-driven service delivery post go-live. You will act as the main client contact and support alignment of services with business objectives, stakeholder needs, and public sector requirements, working closely with distributed delivery teams.

As part of an international team, you will contribute to the Kela Eepos project. Kela Eepos is, without exaggeration, Finland's most impactful strategic development program, affecting society at large. As a key part of this development initiative, Kela is renewing its benefit processing information systems to meet customer requirements in the digital operating environments of the 2030s. Over the next ten years, interactions between customers, partners, and Kela will become signific...